Frequently Asked Questions

  • What types of products do you offer?

    I offer a curated collection of fine art prints, framed posters, and ceramic mugs, apparel, cards and original artworks, all created from my original artwork and produced through high‑quality Print‑on‑Demand partners.

    Are your prints original artworks?

    Yes. Every design begins as my own hand‑painted or digitally illustrated artwork. Your product is then professionally printed to ensure colour accuracy and longevity.

    What printing method is used?

    My art prints are produced using museum‑quality giclée printing on premium matte paper. This ensures rich colour, crisp detail, and long-lasting vibrancy.

    Are your mugs dishwasher safe?

    Yes. All mugs are made from durable ceramic and printed using high‑quality sublimation methods. They are both dishwasher and microwave safe.

  • Who prints and ships your products?

    I partner with a global Print‑on‑Demand network. They work with local print labs around the world to produce and ship your order from the facility closest to you.

    Why Print‑on‑Demand?

    POD allows me to offer a wider range of products without waste. Your item is made just for you, reducing environmental impact and ensuring fresh, high-quality production.

    Where will my order be printed?

    My Print On Demand provider automatically selects the nearest professional print partner to your delivery address, helping reduce shipping time and carbon footprint.

  • How long does shipping take?

    Most orders are produced within 2–5 business days and shipped shortly after. Delivery times vary by location, but Gelato’s local production model usually means faster delivery.

    Do you ship internationally?

    Yes. My printing provider prints and ships worldwide, using the closest production facility to your location.

    Will my items arrive together?

    Items may ship separately if they are produced at different facilities. You’ll receive tracking updates for each shipment.

  • Do you accept returns?

    Because each item is made to order, returns are only accepted for damaged, defective, or incorrect items. If something isn’t right, please contact me within 7 days of receiving your order.

    What if my item arrives damaged?

    Please send a photo and your order number. I’ll organise a replacement through Gelato at no extra cost.

    Can I cancel my order?

    Orders can only be cancelled before production begins. Because POD starts quickly, cancellations may not always be possible — but I’ll always try to help.

  • Can I request a custom artwork or personalised print?

    Yes. I love creating personalised pieces. If you’d like a custom illustration or a variation of an existing artwork, please reach out.

    Do you offer bulk or corporate orders?

    Absolutely. I can help organise tailored bulk orders through Gelato’s network for gifts, events, or office artwork.

  • What payment methods do you accept?

    All major credit cards and digital payment options available through my secure checkout.

  • If you have any questions about your order, custom requests, or product details, feel free to contact me anytime.